Returns & Exchanges

At ECOSUSI, we want you to be completely satisfied with your vintage-inspired purchase, which is why we offer a 30-day window for returns and exchanges on all eligible items. Our goal is to ensure your accessory perfectly matches your style with a hassle-free resolution process.

Return Process

• 1.
  Initiate Your Request

  Log into our returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags, dust bags, and protective materials are included to maintain item condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our system to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.